Terms of Service

1. Introduction and Acceptance of Terms

Welcome to Delivered Near Me. These Terms of Service ("Terms") govern your use of our website and services. Delivered Near Me is operated by North Pacific Commerce LLC ("we," "us," or "our").

By using our website or submitting a booking request, you agree to these Terms. If you do not agree, please do not use our services.

2. Description of the Platform

Delivered Near Me is an online marketplace that connects customers with local service providers for appliance repair, HVAC diagnostics, plumbing, garage door repair, equipment rentals, and related services. We help you find and book qualified technicians and rental equipment in your area.

3. Marketplace Disclaimer

North Pacific Commerce LLC does not directly perform repair, installation, or rental services. All services listed on our platform are performed by independent contractors, vendors, or service providers. These providers are not employees of North Pacific Commerce LLC. We act solely as a marketplace to connect you with third-party service providers.

4. Independent Contractors

The technicians, vendors, and service providers who fulfill bookings through our platform are independent businesses. They are responsible for their own licensing, insurance, and the quality of their work. We do not control how they perform services, and we are not their employer or agent.

5. Booking Request Process

When you submit a booking request through our website, we collect your contact information, service details, and preferred time. We then connect you with an available service provider. Submitting a request does not guarantee that a provider will accept or that service will be performed. We will confirm your booking once a provider is assigned.

6. Diagnostic Service Fees

For diagnostic services (such as appliance repair, HVAC, or plumbing), a diagnostic fee may apply. This fee covers the technician's visit and assessment. If you proceed with repairs, the diagnostic fee may be applied toward the repair cost. The service provider will communicate applicable fees before or at the time of service.

7. Payment Terms

Payment for diagnostic visits, repairs, or rentals may be collected by the service provider directly or through our platform. When we or our payment processor collects payment, you agree to pay the amounts quoted for the services you receive. Prices may vary based on the service provider and the nature of the work.

8. Cancellation Policy

You may cancel or reschedule a booking by contacting us as soon as possible. We ask that you provide reasonable notice so we can inform the service provider. Cancellation policies may vary by service provider. If you have already been charged, refunds will be handled in accordance with the applicable provider's policy and our refund practices.

9. Limitation of Liability

To the fullest extent permitted by law, North Pacific Commerce LLC and Delivered Near Me are not responsible for any damages, losses, or injuries caused by service providers. We do not perform the services ourselves. Any claims related to the quality of work, property damage, personal injury, or other harm arising from services performed by third-party providers should be directed to those providers. Our liability is limited to the amount you paid us (if any) for use of the platform in the twelve months before the claim.

10. Indemnification

You agree to indemnify and hold harmless North Pacific Commerce LLC, its officers, directors, and employees from any claims, damages, or expenses (including legal fees) arising from your use of our platform, your violation of these Terms, or any dispute between you and a service provider. This includes claims related to work performed by third-party providers that you engaged through our platform.

11. User Responsibilities

You agree to provide accurate and complete information when submitting booking requests, including your name, address, phone number, and a clear description of the service needed. You are responsible for ensuring that service providers have safe and appropriate access to your property. You must comply with all applicable laws when using our platform.

12. Prohibited Uses

You may not use our platform to: (a) submit false or misleading information; (b) harass or harm service providers or other users; (c) use the platform for any illegal purpose; (d) attempt to circumvent our systems or interfere with the platform's operation; or (e) use our platform to solicit or conduct business outside of our marketplace in a way that harms us.

13. Modification of Services

We may change, suspend, or discontinue any part of our platform or services at any time. We may also update these Terms. We will post changes on this page and update the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated Terms.

14. Termination of Access

We may suspend or terminate your access to our platform if you violate these Terms or for any other reason at our discretion. You may stop using our platform at any time.

15. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the platform shall be resolved in the courts of Washington State.

16. Contact Information

For questions about these Terms, please contact us:

North Pacific Commerce LLC
Email: support@delivered-near-me.com